Technical Account Manager

Job Summary

To support strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will maximize customer protection, investigate invalid traffic concerns, and facilitate effective communication between technical teams and clients.

Key responsibilities

• Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts
• Expand client relationships by serving as the primary contact and building deep partnerships with strategic customers
• Collaborate cross-functionally to drive customer outcomes and resolve complex issues while managing multiple initiatives simultaneously

Required qualifications

• Prior experience in AdTech, with a strong preference for direct programmatic advertising experience
• Strong investigative and analytical mindset with the ability to review data and identify trends
• Experience managing customer-facing escalations and strategic initiatives across various stakeholders
• Strong presentation skills to effectively communicate findings and strategic recommendations to customers
• Technical aptitude and curiosity, with familiarity in analytics and reporting platforms considered a plus