Technical Account Manager

Job Summary

To support strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will maximize customer protection, address invalid traffic concerns, and navigate ad fraud challenges while collaborating cross-functionally and managing sensitive investigations remotely.

Key responsibilities

• Ensure customer satisfaction and long-term partnership success across assigned accounts
• Expand client relationships by serving as the primary contact and building deep partnerships
• Provide exceptional customer support and manage escalations for sensitive issues

Required qualifications

• Prior experience in AdTech, with a strong preference for programmatic advertising experience
• Strong investigative and analytical mindset with the ability to review data and identify trends
• Experience managing customer-facing escalations and multiple projects simultaneously
• Ability to translate complex technical findings into clear communication for customers
• Familiarity with analytics and reporting platforms such as SQL, Looker, or similar tools is a plus