Technical Account Manager

Job Summary

Supporting strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will manage customer relationships, ensure satisfaction and retention, and address technical inquiries while operating in a fast-paced, remote environment.

Key responsibilities

• Ensure customer satisfaction and long-term partnership success across assigned accounts
• Expand client relationships by serving as the primary contact and building deep partnerships with strategic customers
• Translate complex technical findings into clear, customer-friendly communication while managing sensitive escalations and initiatives

Required qualifications

• Prior experience in AdTech, with a strong preference for programmatic advertising experience
• Strong investigative and analytical mindset with the ability to review data and identify trends
• Experience managing customer-facing escalations and multiple projects across various stakeholders
• Strong presentation skills to confidently communicate findings and strategic recommendations
• Technical aptitude and curiosity, with familiarity in analytics and reporting platforms considered a plus