Technical Account Manager

Job Summary

To support strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will manage client relationships, ensure customer satisfaction, and translate complex technical findings into customer-friendly communication while working remotely.

Key responsibilities

• Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts
• Expand and develop client relationships, serving as the primary point of contact for strategic customers
• Collaborate cross-functionally to drive customer outcomes and resolve complex issues

Required qualifications

• Prior AdTech experience is required, with a strong preference for direct programmatic advertising experience
• Strong investigative and analytical mindset with the ability to review data and identify trends
• Experience managing customer-facing escalations and multiple projects across various stakeholders
• Comfortable operating in highly technical and evolving environments
• Strong presentation skills with the ability to confidently communicate findings and strategic recommendations