Technical Account Manager

Job Summary

To support strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will manage customer relationships, ensure satisfaction and retention, and navigate complex technical issues while working remotely.

Key responsibilities

• Ensure customer satisfaction and long-term partnership success across assigned accounts
• Expand client relationships by serving as the primary contact and building deep-level partnerships
• Translate complex technical findings into clear communication for customers and manage escalations for sensitive issues

Required qualifications

• Prior AdTech experience is required, with a strong preference for direct programmatic advertising experience
• Strong investigative and analytical mindset with the ability to review data and identify trends
• Experience managing customer-facing escalations and multiple projects across various stakeholders
• Strong presentation and communication skills to confidently present findings and insights
• Technical aptitude and curiosity; familiarity with analytics and reporting platforms is a plus