Technical Account Manager

Job Summary

To support strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will manage customer relationships, investigate invalid traffic concerns, and facilitate effective communication of complex technical information while working remotely.

Key responsibilities

• Ensure customer satisfaction and retention across assigned accounts by building and maintaining deep-level partnerships
• Provide exceptional customer support and serve as a point of escalation for sensitive issues, collaborating cross-functionally to drive outcomes
• Educate customers on products through training sessions and presentations, while managing multiple initiatives in fast-paced environments

Required qualifications

• Prior experience in AdTech, with a strong preference for candidates with programmatic advertising experience
• Strong investigative and analytical mindset, capable of reviewing data and identifying trends
• Experience managing customer-facing escalations and strategic initiatives across various stakeholders
• Excellent presentation skills, with the ability to convey complex findings to customers clearly
• Technical aptitude and curiosity, with familiarity in analytics and reporting platforms considered a plus