Technical Account Manager

Job Summary

To support strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will maximize customer protection, investigate invalid traffic concerns, and facilitate the navigation of ad fraud challenges while working closely with clients in a dynamic environment.

Key responsibilities

• Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts
• Expand and develop client relationships by serving as the primary point of contact for strategic customers
• Collaborate cross-functionally to drive customer outcomes and translate complex technical findings into clear communication

Required qualifications

• Prior experience in AdTech, with a strong preference for candidates with programmatic advertising experience
• Ability to manage customer-facing escalations and multiple projects simultaneously
• Strong investigative and analytical mindset with experience in data review and trend identification
• Excellent presentation skills, capable of conveying insights and strategic recommendations to customers
• Technical aptitude and familiarity with analytics platforms such as SQL or similar tools is a plus