Technical Account Manager

Job Summary

To support strategic partners in the programmatic advertising ecosystem, the full-time Technical Account Manager will manage customer relationships, ensure satisfaction and retention, and provide technical support while working remotely.

Key responsibilities

• Ensure customer satisfaction, retention, and long-term partnership success across assigned accounts
• Expand and develop client relationships, serving as the primary contact for strategic customers
• Translate complex technical findings into clear communication for customers and lead customer-facing presentations

Required qualifications

• Prior AdTech experience is required, with a strong preference for direct programmatic advertising experience
• Experience managing customer-facing escalations and multiple projects across various stakeholders
• Strong investigative and analytical mindset with the ability to review data and identify trends
• Comfortable operating in highly technical environments and translating complex information effectively
• Strong presentation and communication skills, with the ability to confidently present findings to customers