Technical Account Manager

Job Summary

Managing key aspects of post-sales network delivery, the full-time Technical Account Manager will oversee circuit and cable inventory, ensure accurate close-out documentation, and facilitate technical alignment between network infrastructure and customer requirements while working remotely.

Key responsibilities:

• Maintain and update customer account plans, ensuring timely resolution of account issues and documenting customer engagement
• Manage circuit and cable inventory records, conducting regular audits to ensure accuracy
• Provide technical support during implementation, troubleshoot discrepancies, and manage customer-requested design changes post-sales

Required qualifications:

• Bachelor's degree from a four-year college or university
• Minimum of five years' experience in project or program management, engineering, or design
• Experience with telecom circuit design, fiber infrastructure, or network implementation
• Proficiency with design tools (e.g., KMZ, Visio) and inventory databases
• Expert level familiarity with MS Excel, PowerPoint, and Word