Technical Account Manager

Job Summary

Supporting VIP clients in a full-time remote capacity, the Technical Account Manager will manage incoming support requests, assist with client onboarding, and create educational materials to enhance user experience.

Key responsibilities

• Manage the Technical Account Management Intercom pipeline by addressing support calls and emails promptly
• Lead client onboarding meetings and training sessions while facilitating communication in dedicated VIP client Slack channels
• Create how-to videos for the help center and assist with UAT testing of new software releases

Required qualifications

• Bachelor's degree or equivalent experience in a related field
• Customer service experience with a passion for technology and environmental sustainability
• Ability to manage high volumes of work and perform under pressure
• Enthusiasm for learning GreenSlate software platforms and production accounting basics
• Excellent listening and communication skills