Technical Account Manager

Job Summary

Driving customer engagement and maximizing value realization, the full-time Technical Account Manager will build strong relationships with key stakeholders, provide expert technical support, and ensure customers achieve measurable success with MacroPoint and MyCarrierPortal while working remotely.

Key responsibilities

• Build and maintain strong relationships with decision-makers and key contacts across assigned accounts
• Provide expert-level technical support and training to customers, ensuring satisfaction and success with the technology solutions
• Monitor contract end dates and develop renewal plans while identifying upsell and cross-sell opportunities based on customer needs

Required qualifications

• Experience in customer relationship management or technical account management
• Strong analytical skills with a focus on value realization and ROI measurement
• Proficiency in logistics and SaaS best practices
• Ability to communicate effectively and collaborate with cross-functional teams
• Self-starter mentality with a proactive approach to time management and problem-solving