Technical Account Manager

Job Summary

To maximize customer value realization and adoption, the full-time Technical Account Manager will build and maintain relationships with key stakeholders, provide expert technical support, and ensure measurable value from the product suite while working remotely.

Key responsibilities

• Build and maintain strong relationships with decision-makers and key contacts across assigned accounts
• Provide expert-level technical support and training to customers, ensuring satisfaction and success with technology solutions
• Monitor contract end dates, develop renewal plans, and coordinate with Sales for contract renegotiations and expansions

Required qualifications

• Experience in customer relationship management and technical support
• Strong analytical skills with the ability to measure and demonstrate ROI
• Familiarity with logistics and SaaS best practices
• Proven ability to identify upsell and cross-sell opportunities
• Self-starter with effective time management skills and a proactive approach to problem-solving