Technical Account Manager

Job Summary

As a remote Technical Account Manager, the successful candidate will drive customer impact and value realization by managing a portfolio of accounts, delivering measurable business value, and serving as a trusted technical advisor to optimize customer success with the Samsara platform.

Key responsibilities

• Develop tailored success plans for customers and track technical ROI to ensure alignment with their business objectives
• Act as the primary technical point of contact, mastering the Samsara platform and troubleshooting complex technical issues
• Lead customer meetings and foster cross-functional collaboration with internal teams to advocate for customer needs

Required qualifications

• 5+ years of experience in a technical, customer-facing role such as technical account management or customer success
• Bachelor's degree in Management Information Systems, Computer Science, or a related field preferred
• Exceptional technical literacy with the ability to troubleshoot complex hardware, software, and API integrations
• Proven ability to build trusted, long-term relationships with customers
• Strong English written and verbal communication skills