Technical Account Manager

Job Summary

Managing a portfolio of customer accounts, the full-time Technical Account Manager will serve as the primary contact for technical inquiries, provide guidance on software implementation, and analyze customer data to enhance the overall experience in a remote capacity.

Key responsibilities

• Manage customer accounts and coordinate issue management and problem resolution
• Serve as a trusted technical advisor, guiding customers through software implementation and driving product adoption
• Analyze customer data to identify trends and present insights during Executive Business Reviews

Required qualifications

• Minimum of 5 years of experience in pre/post-sales account management, consulting, or professional services
• Hands-on experience deploying and optimizing VDI environments, preferably with Azure Virtual Desktop (AVD)
• Strong understanding of XaaS businesses and experience managing customer relationships across IT Operations, Finance, and Software Engineering
• Proven ability to guide customers through software implementation and drive product adoption
• Strong analytical skills to effectively identify and address customer challenges