Technical Account Manager

Job Summary

Proactively managing strategic customer accounts, the full-time Technical Account Manager will drive measurable business value through the adoption of logistics technology solutions, serving as a trusted advisor to complex logistics organizations while working remotely.

Key responsibilities

• Drive operational improvements and ROI by ensuring strong adoption of 3G TMS and MacroPoint among customers
• Build and maintain trusted relationships with both business and technical stakeholders, facilitating meaningful conversations to align solutions with customer goals
• Identify usage gaps and optimize workflows to increase product adoption and guide customers toward best practices

Required qualifications

• 3+ years of experience in Technical Account Management, Customer Success, or Solutions Consulting, preferably in logistics or SaaS environments
• Deep understanding of freight operations, including knowledge of how brokers, 3PLs, and shippers generate revenue
• Experience with TMS platforms and familiarity with APIs, EDI, and system integrations
• Strong ability to connect technical initiatives to business outcomes and identify growth opportunities within existing accounts
• Proven track record of effective cross-functional collaboration with teams such as Product, Sales, and Support