Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated point of contact, ensuring operational excellence and driving platform health and performance.

Key responsibilities

• Act as the technical liaison for a portfolio of strategic top tier customers, ensuring smooth transitions from Sales Engineering to ongoing operations
• Continuously assess customer deployments for risks and provide strategic recommendations for improvements and optimizations
• Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams to resolve high-severity issues

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in building trust with senior technical stakeholders and aligning internal teams around customer outcomes
• Hands-on experience with DevOps practices, including Docker, Kubernetes, and cloud environments