Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will serve as a dedicated point of contact, ensuring operational excellence and driving platform health, scalability, and performance.

Key responsibilities

• Act as the primary technical liaison for a portfolio of strategic customers, facilitating smooth transitions from Sales Engineering to ongoing operations
• Continuously assess customer deployments for risks and provide strategic recommendations for platform improvements and best practices
• Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams to ensure timely resolutions

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in cross-functional collaboration with Support, Product, Engineering, and Customer Success teams
• Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems