Technical Account Manager

Job Summary

Collaborating with strategic customers, the remote Technical Account Manager will provide expert guidance on technical and operational configurations, ensuring customer satisfaction and supporting long-term enhancement plans in a contractor capacity.

Key responsibilities

• Provide business, technical, and product knowledge to support post-sales activities
• Educate clients on product features and facilitate product upgrades
• Maintain overall account health by completing technical assessments and collaborating with cross-functional teams

Required qualifications

• 5+ years of experience in technical account management, presales, or similar customer-facing technical roles
• Bachelor's degree in a related technical field
• Proficient knowledge of Windows-based server OS and networking tools
• Ability to understand and analyze customer technical needs
• Experience with Active Directory and network topology