Technical Account Manager

Job Summary

Owning post-onboarding customer relationships, the remote Technical Account Manager will serve as a trusted advisor, helping clients optimize their use of Boulevard's platform while driving product adoption and retention.

Key responsibilities

• Act as the primary technical point of contact for top accounts, ensuring a seamless customer experience post-implementation
• Partner with Strategic Account Managers to identify and recommend new features and optimization opportunities for clients
• Provide technical guidance and manage escalations between customers and internal teams, ensuring efficient resolution of complex issues

Required qualifications

• 3-5 years in a technical, customer-facing role within a SaaS organization
• Deep understanding of SaaS products, APIs, and integrations
• Proven track record of improving customer adoption, satisfaction, and retention
• Exceptional written and verbal communication skills tailored to both technical and executive audiences
• Highly organized with the ability to manage multiple accounts and priorities simultaneously