Technical Account Manager

Job Summary

Owning a portfolio of strategic customers, the full-time Technical Account Manager will serve as a dedicated technical advisor, providing architectural guidance and leading implementation reviews while working remotely.

Key responsibilities

• Manage customer relationships by understanding workflows and providing tailored architectural recommendations
• Conduct implementation reviews and technical health assessments, offering proactive solutions to prevent issues
• Collaborate with Product, Engineering, and Support teams to identify customer needs and improve platform delivery

Required qualifications

• 3-6 years of experience in a customer-facing technical role in B2B SaaS
• Strong understanding of relational data modeling and system integrations
• Experience with AI-driven workflows and automation processes
• Familiarity with APIs, webhooks, and basic scripting
• Consultative mindset with proactive problem identification skills