Technical Account Manager

Job Summary

Managing overall relationships with assigned end-users, the full-time Technical Account Manager will advocate for customer needs, prioritize technical issues, and collaborate with cross-functional teams to ensure satisfaction and retention in a remote setting.

Key responsibilities

• Manage relationships with customers to increase adoption and ensure satisfaction
• Provide project leadership for major customer programs and collaborate with internal teams to address needs
• Document best practices and share insights to improve products and customer experiences

Required qualifications

• 5+ years of experience in technical project management, technical account management, or similar roles
• Three or more years of experience managing complex network infrastructures
• Experience in client-server applications, Unix/Linux system administration, or software development
• At least one active technical certification (e.g., CCNA) with a commitment to ongoing certification
• Proven success in customer-facing roles, particularly in implementation or support settings