Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, drive platform health and performance, and manage escalations while fostering strong relationships with clients and internal teams.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring continuity from implementation to ongoing operations
• Continuously assess customer deployments for scalability, reliability, and performance, providing strategic recommendations for improvements
• Oversee technical support intake and issue management, coordinating responses with cross-functional teams to resolve high-severity cases

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance and scalability challenges in production environments
• Ability to communicate complex technical topics into actionable recommendations for stakeholders
• Proven track record of cross-functional collaboration with Support, Product, Engineering, and Customer Success teams