Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, drive platform health and performance, and manage escalations while fostering strong relationships with clients and internal teams.

Key responsibilities

• Act as the primary technical liaison for a portfolio of strategic top tier customers, ensuring seamless communication and support
• Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements
• Oversee technical support intake and coordinate cross-functional responses to critical incidents and high-severity support cases

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance, reliability, and scalability challenges in production environments
• Proven ability to communicate complex technical topics to both technical and business stakeholders
• Hands-on experience with DevOps tools and practices, including Docker and Kubernetes