Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will serve as a dedicated point of contact, ensuring operational excellence and driving platform health, scalability, and performance in a remote setting.

Key responsibilities

• Act as the technical liaison for a portfolio of strategic customers, facilitating the transition from Sales Engineering to ongoing operations
• Continuously assess and optimize customer deployments for scalability, reliability, and performance while providing strategic recommendations
• Manage technical support, oversee issue resolution, and coordinate cross-functional responses to ensure customer satisfaction

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in building trust with senior technical stakeholders and collaborating with cross-functional teams
• Hands-on experience with DevOps practices, including Docker, Kubernetes, and cloud environments