Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated technical point of contact, ensuring operational excellence and driving platform health and performance in a remote environment.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring continuity from implementation to ongoing operations
• Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements and best practices
• Oversee technical support intake and manage escalations, coordinating cross-functional responses with internal teams

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience with cross-functional collaboration, working closely with Support, Product, Engineering, and Customer Success teams
• Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems