Technical Account Manager

Job Summary

Acting as a strategic technical advisor, the full-time remote Technical Account Manager will manage key enterprise customers, providing high-touch support, conducting performance reviews, and enabling partners to drive adoption of Megaport's services.

Key responsibilities

• Serve as the primary technical advocate for strategic enterprise customers under the Premium Support offering
• Guide customers through complex deployments and ongoing architectural evolution while delivering regular technical health checks
• Identify and engage with System Integrators and Value-Added Resellers to develop enablement plans and support co-selling opportunities

Required qualifications

• 5+ years in a customer-facing technical role such as Technical Account Manager, Solutions Architect, or similar
• Deep understanding of enterprise networking, cloud connectivity, and related infrastructure services
• Previous experience supporting System Integrators, VARs, and indirect partner ecosystems
• Experience in designing or deploying cloud/virtualization networking solutions in enterprise environments
• Familiarity with IaC practices, Terraform, and API integrations is a plus