Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated point of contact, drive platform health and performance, and manage escalations while working remotely.

Key responsibilities

• Act as the technical point of contact for a portfolio of strategic top tier customers, ensuring operational excellence
• Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements
• Oversee technical support intake and coordinate cross-functional responses to manage escalations and critical incidents

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or similar customer-facing technical roles
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance, reliability, and scalability challenges in production environments
• Proficient in translating complex technical topics into actionable recommendations for stakeholders
• Demonstrated ability to build trust with senior technical stakeholders and collaborate across various teams