Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will serve as a dedicated technical point of contact, driving platform health and performance while managing escalations and operational excellence.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring continuity from implementation to ongoing operations
• Continuously assess customer deployments for risks around scalability and performance, providing strategic recommendations for improvements
• Oversee technical support intake and issue management, coordinating cross-functional responses to ensure timely communication and resolution plans

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or similar customer-facing technical roles
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in building trust with senior technical stakeholders and aligning internal teams around customer outcomes
• Hands-on experience with Docker, Kubernetes, and operational considerations for scalable production systems