Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will act as a dedicated point of contact, ensuring operational excellence and driving platform health and performance in a remote environment.

Key responsibilities

• Act as the primary technical liaison for a portfolio of strategic top tier customers, facilitating smooth transitions from Sales Engineering to ongoing operations
• Continuously assess customer deployments for risks and provide strategic recommendations to enhance platform scalability and performance
• Manage technical support intake and escalations, coordinating responses with cross-functional teams to resolve high-severity issues effectively

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in building trust and managing relationships with senior technical stakeholders
• Hands-on experience with DevOps practices and technologies, including Docker and Kubernetes