Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time Technical Account Manager will serve as a dedicated point of contact, ensuring operational excellence and driving platform health and performance in a remote environment.

Key responsibilities

• Act as the primary technical liaison for a portfolio of strategic top tier customers, facilitating seamless transitions from Sales Engineering to ongoing operations
• Continuously assess customer deployments for scalability and performance, providing strategic recommendations for improvements and best practices
• Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams to ensure timely communication and resolution

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience collaborating with Support, Product, Engineering, and Customer Success teams to resolve customer challenges
• Hands-on exposure to Docker, Kubernetes, and operational considerations for running scalable production systems