Technical Account Manager

Job Summary

Focused on client satisfaction and product delivery excellence, the full-time remote Technical Account Manager will oversee client accounts, ensuring alignment with business outcomes and governance oversight while serving as a technical resource for clients.

Key responsibilities:

• Serve as the technical resource for live customers within the assigned portfolio
• Conduct technical discovery with customer teams to drive platform usage and new integrations
• Participate in technical account health status reviews, providing executive-level summary reports

Required qualifications:

• Proven ability to engage with customers on technical topics
• Experience in operationalizing portfolios and following up on technical items
• Familiarity with the Loyalty platform and ability to provide guidance
• Strong analytical skills to utilize data tools for customer health assessments
• Technical program expertise for investigating and resolving issues