Technical Account Manager

Job Summary

Owning the technical success of strategic top-tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, drive platform health and performance, and manage escalations while collaborating with internal teams to ensure operational excellence.

Key responsibilities

• Act as the primary technical liaison for a portfolio of strategic customers, ensuring seamless transitions from Sales Engineering to ongoing operations
• Continuously assess and optimize customer deployments for scalability, reliability, and performance, providing strategic recommendations for improvements
• Oversee technical support intake and manage high-severity support cases, coordinating responses with cross-functional teams

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in building trust with senior technical stakeholders and aligning internal teams around customer outcomes
• Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems