Technical Account Manager

Job Summary

Owning the technical success of strategic top-tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, driving platform health, scalability, and performance while managing escalations and operational excellence.

Key responsibilities

• Act as the primary technical advisor for a portfolio of strategic customers, ensuring continuity from implementation to ongoing operations
• Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements
• Oversee technical support intake and manage escalations, coordinating responses with cross-functional teams

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance, reliability, and scalability challenges in production environments
• Ability to communicate complex technical topics into actionable recommendations for stakeholders
• Proven track record of building trust with senior technical stakeholders and collaborating across teams