Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will serve as a dedicated technical point of contact, ensuring operational excellence and driving platform health while maximizing long-term adoption of the service.

Key responsibilities

• Act as the technical liaison for a portfolio of strategic customers, facilitating smooth transitions from sales to ongoing operations
• Continuously assess and optimize customer deployments for scalability, reliability, and performance, providing actionable recommendations
• Manage technical support issues and escalations, coordinating responses across internal teams to ensure timely resolutions

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or similar customer-facing technical roles
• Deep understanding of cloud infrastructure, distributed systems, and platform operations
• Proven ability to diagnose and address performance and scalability challenges in production environments
• Experience with cross-functional collaboration involving Support, Product, and Engineering teams
• Hands-on experience with DevOps tools and practices, including Docker and Kubernetes