Technical Account Manager

Job Summary

Owning the technical success of top-tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, ensuring operational excellence and driving platform health, scalability, and performance.

Key responsibilities

• Serve as the primary technical liaison for a portfolio of strategic customers, facilitating smooth transitions from Sales Engineering to ongoing operations
• Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements and best practices
• Manage escalations and coordinate cross-functional responses to technical support issues, ensuring timely communication and resolution plans

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance, reliability, and scalability challenges in production environments
• Experience in building trust with senior technical stakeholders and collaborating with internal teams
• Hands-on exposure to DevOps practices, including Docker, Kubernetes, and cloud environments