Technical Account Manager

Job Summary

Working remotely, the full-time Technical Account Manager will ensure assigned accounts maximize technical value from services through consultation, integration, and problem-solving, while building strong relationships with security practitioners and technical leaders.

Key responsibilities

• Drive platform adoption and technical health metrics for assigned accounts
• Advise customers on security program improvements and detection strategies
• Own technical incident response coordination with customers during security incidents

Required qualifications

• 5+ years of security industry experience, primarily in consultative customer-facing roles
• Deep technical expertise in two or more security product spaces (e.g., EDR, NDR, SIEM)
• Experience in customer-facing technical roles such as solutions engineering or technical consulting
• Understanding of enterprise security operations and associated challenges
• Strong consultative skills with the ability to communicate complex technical concepts effectively