Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated point of contact, driving platform health and scalability while managing escalations and operational excellence.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring continuity from implementation to ongoing operations
• Continuously assess customer deployments to identify risks and provide strategic recommendations for platform improvements and best practices
• Oversee technical support intake and coordinate cross-functional responses to manage critical incidents and high-severity support cases

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance and scalability challenges in production environments
• Proven ability to build trust with senior technical stakeholders and align internal teams around customer outcomes
• Hands-on experience with Docker, Kubernetes, and operational considerations for scalable production systems