Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will serve as the primary technical contact, ensuring platform health and performance while managing escalations and driving continuous improvement.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring operational excellence
• Continuously assess customer deployments for risks and provide strategic recommendations for platform improvements
• Oversee technical support intake and coordinate cross-functional responses to manage escalations and critical incidents

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance, reliability, and scalability challenges in production environments
• Ability to translate complex technical topics into actionable recommendations for stakeholders
• Proven track record of building trust with senior technical stakeholders and collaborating across teams