Technical Account Manager

Job Summary

Owning the long-term technical relationship with a portfolio of strategic accounts, the full-time remote Technical Account Manager will drive customer outcomes, facilitate architecture reviews, and deepen product adoption while collaborating with internal teams to support sophisticated voice AI and real-time engineering clients.

Key responsibilities

• Manage the technical relationship and long-term outcomes for a portfolio of strategic accounts
• Conduct architecture reviews and design consultations to guide customer deployments and growth
• Translate customer feedback into actionable insights for product and engineering teams

Required qualifications

• 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, or Sales Engineer
• Proven experience as a trusted technical voice for engineering customers
• Fluency in developer-platform fundamentals including APIs, SDKs, and deployment patterns
• Familiarity with real-time, distributed, or developer-platform systems
• Strong communication skills with the ability to engage both engineers and executives effectively