Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as the primary technical contact, ensuring operational excellence and driving platform health while collaborating closely with internal teams and clients.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers
• Continuously assess customer deployments to identify risks and provide strategic recommendations for improvements
• Oversee technical support intake and manage escalations, ensuring timely communication and resolution plans

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance, reliability, and scalability challenges in production environments
• Experience in cross-functional collaboration with Support, Product, Engineering, and Customer Success teams
• Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems