Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, drive platform health and performance, and manage escalations while ensuring operational excellence.

Key responsibilities

• Act as the primary technical liaison for a portfolio of strategic customers, ensuring seamless implementation and ongoing support
• Continuously assess and optimize customer deployments for scalability, reliability, and performance while providing strategic recommendations
• Oversee technical support and incident management, coordinating responses across internal teams to resolve high-severity issues

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose production performance and scalability challenges
• Experience in building trust with senior technical stakeholders and aligning internal teams around customer outcomes
• Hands-on experience with Docker, Kubernetes, and running scalable, reliable production systems