Technical Account Manager

Job Summary

Owning the technical success of strategic top-tier customers, the full-time remote Technical Account Manager will serve as a dedicated technical point of contact, ensuring platform health, scalability, and performance while managing escalations and driving continuous improvement initiatives.

Key responsibilities

• Act as the primary technical advisor for a portfolio of strategic top-tier customers, ensuring successful implementation and ongoing operations
• Continuously assess customer deployments for risks related to scalability, reliability, and performance, providing strategic recommendations for improvements
• Oversee technical support intake and issue management, coordinating responses across internal teams to resolve high-severity cases

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in cross-functional collaboration with Support, Product, Engineering, and Customer Success teams
• Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems