Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, drive platform health and performance, and manage escalations while collaborating with internal teams to ensure customer satisfaction and operational excellence.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers, ensuring seamless transitions from Sales Engineering to ongoing operations
• Continuously assess customer deployments for scalability and performance, providing strategic recommendations for improvements and best practices
• Oversee technical support intake and issue management, coordinating responses with cross-functional teams to resolve high-severity cases

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and reliability challenges in production environments
• Experience collaborating with Support, Product, Engineering, and Customer Success teams to address customer challenges
• Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems