Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, drive platform health and performance, and manage escalations while collaborating with internal teams to enhance customer experiences.

Key responsibilities

• Act as the primary technical liaison for a portfolio of strategic customers, ensuring smooth transitions from Sales Engineering to ongoing operations
• Continuously assess and optimize customer deployments for scalability, reliability, and performance, providing strategic recommendations for improvements
• Oversee technical support issues, coordinate cross-functional responses, and maintain proactive communication with customers regarding resolutions and risk management

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in cross-functional collaboration with Support, Product, Engineering, and Customer Success teams
• Hands-on exposure to Docker, Kubernetes, and operational considerations for running scalable production systems