Technical Account Manager

Job Summary

Building strong, strategic relationships with customers, the full-time Technical Account Manager will ensure successful onboarding, adoption, and long-term value from the Upwind platform while working remotely.

Key responsibilities

• Act as a strategic partner to the sales team post-sale, supporting account continuity and enabling sales to focus on new opportunities
• Lead the technical deployment of the Upwind platform, ensuring smooth onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience

Required qualifications

• 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
• Experience leading technical projects, managing cloud deployments, and driving feature adoption
• Strategic mindset with the ability to align technical solutions to business goals
• Relevant certifications in cloud or security (preferred)