Technical Account Manager

Job Summary

Building and maintaining strong customer relationships, the full-time Technical Account Manager will provide expert technical support, drive value realization, and ensure customer satisfaction with MacroPoint and MyCarrierPortal in a remote setting.

Key responsibilities

• Manage customer engagement by serving as the primary point of contact for value-focused conversations and performance reviews
• Provide technical support and training to customers, ensuring they achieve success with the technology solutions
• Monitor contract renewals and develop proactive plans to align with customer goals and reduce churn risk

Required qualifications

• Experience in customer relationship management or technical account management
• Proficiency in logistics or supply chain technology solutions
• Ability to analyze performance metrics and demonstrate ROI to clients
• Strong understanding of SaaS best practices and customer engagement strategies
• Proven track record of identifying upsell and cross-sell opportunities