Technical Account Manager

Job Summary

Owning the technical success of top tier customers, the full-time remote Technical Account Manager will act as a dedicated point of contact, ensuring operational excellence and driving platform health while managing escalations and continuous improvement efforts.

Key responsibilities

• Act as the primary technical liaison for a portfolio of strategic top tier customers, facilitating smooth transitions from Sales Engineering to ongoing operations
• Continuously assess and optimize customer deployments to enhance scalability, reliability, and performance while providing actionable recommendations
• Oversee technical support processes, manage critical incidents, and coordinate cross-functional responses to customer issues

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in cross-functional collaboration with Support, Product, Engineering, and Customer Success teams
• Hands-on experience with Docker, Kubernetes, and operational considerations for running scalable production systems