Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated point of contact, ensuring operational excellence and driving platform health and performance through close collaboration with clients and internal teams.

Key responsibilities

• Act as the technical liaison for a portfolio of strategic customers, ensuring continuity from implementation to ongoing operations
• Continuously assess and optimize customer deployments for scalability, reliability, and performance while providing strategic recommendations
• Oversee technical support and manage escalations, coordinating responses with cross-functional teams to resolve critical issues efficiently

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Experience diagnosing performance and scalability challenges in production environments
• Ability to communicate complex technical topics clearly to both technical and business stakeholders
• Proven track record of building trust with senior technical stakeholders and collaborating across teams