Technical Account Manager

Job Summary

Owning the technical success of top-tier customers, the full-time remote Technical Account Manager will serve as a dedicated technical point of contact, ensuring operational excellence and driving platform health and performance through strategic recommendations and cross-functional collaboration.

Key responsibilities

• Act as the primary technical advisor for a portfolio of strategic customers, managing the transition from Sales Engineering to ongoing operations
• Continuously assess customer deployments for scalability and performance, providing recommendations for improvements and best practices
• Oversee technical support intake and escalations, coordinating responses with internal teams to resolve critical issues efficiently

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience in cross-functional collaboration with Support, Product, Engineering, and Customer Success teams
• Hands-on exposure to Docker, Kubernetes, and operational considerations for scalable production systems