Technical Account Manager

Job Summary

Owning the technical success of strategic top tier customers, the full-time remote Technical Account Manager will act as a dedicated technical point of contact, drive platform health and performance, and manage escalations while collaborating with internal teams to enhance customer experiences.

Key responsibilities

• Act as the primary technical liaison for a portfolio of strategic top tier customers, ensuring seamless transitions from Sales Engineering to ongoing operations
• Continuously assess and optimize customer deployments for scalability, reliability, and performance, providing strategic recommendations for improvements
• Oversee technical support cases and coordinate cross-functional responses, maintaining clear communication with customers regarding issue resolution and risk management

Required qualifications

• Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role
• Deep understanding of cloud infrastructure, distributed systems, APIs, and platform operations
• Proven ability to diagnose performance and scalability challenges in production environments
• Experience collaborating with Support, Product, Engineering, and Customer Success teams to address customer challenges
• Hands-on experience with DevOps tools and practices, including Docker and Kubernetes